Terms and Conditions – Returns and Refund Policy


Our refund and returns policy lasts 7 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The serial number sticker of the product must remain intact. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, If you are approved, then your refund will be processed.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@castle.com.bd and send your item to: CASTLE.COM , East Dorgah Gate , Amberkhana Sylhet -3100 , Phone 014-014-66-220.

Contact us at sales@castle.com.bd for questions related to refunds and returns.