Thank you very much for being a part of our business community. When you purchase any product or service from our website, www.castle.com.bd, using your information, we take your privacy very seriously. We are committed to protect your personal information and your right to privacy. If you have any questions or concerns about our policy, please contact us at our contact mail. The privacy policy of castle.com explains below what information we collect, how we use it, and what rights you have in relation to it.

This privacy policy applies to all information collected through our website (www.castle.com.bd) and/or any related services, sales, marketing, or events. Please read this privacy policy carefully as it will help you make decisions about sharing your personal information with us.

WHO WE ARE :

We are CASTLE.COM, East Dorga Gate , Airport Road , Ambarkhana , Sylhet-3100 , Bangladersh. Our website address is: https://castle.com.bd

WHAT INFORMATION DO CASTLE.COM.BD COLLECT?

When ordering a product or service or registering on our site, as appropriate, you may be asked to provide your name, email address, mailing address, phone number, or other details to process your request. We also collect information from you when you subscribe to a newsletter, respond to a survey, fill out a form, or enter information on our site. The personal information we collect can include the following:

- publicly available personal information. We collect first name, maiden name, last name, and nickname; current and former address; phone numbers; email addresses; and other similar data.
- Personal information provided by you We collect passwords and other similar data
- Payment Data: We do not collect your card or mobile banking data. These information is collected by the national payment gateway and/or the national mobile payment gateway to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
- We consider that all personal information provided to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

HOW DO CASTLE.COM.BD USE YOUR INFORMATION?

We use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

- to facilitate account creation and logon processes.
- to personalize a user’s experience on our site.
- To manage your orders, payments, returns, and exchange requests made through our website
- to deliver products or services to the user. We may use your information to provide you with the requested service.
- to respond to user support inquiries and solve any potential issues you might have with the use of our services.

DOES CASTLE.COM.BD SHARE YOUR INFORMATION WITH OTHERS ?

In normal circumstances, Castle.com will not share your personal data with others. Castle.com may share your information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations, based on the following legal basis:

- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

DO CASTLE.COM.BD USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, but we do not use cookies for tracking purposes. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience, so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after a day.

HOW LONG DO CASTLE.COM.BD KEEP YOUR INFORMATION?

CASTLE.COM.BD Will keep your information in its databases as long as you want. If you deactivate your account, your information will be deleted as early as possible When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it; if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

WHAT ARE YOUR PRIVACY RIGHTS? HOW CAN YOU CONTACT US ABOUT THIS POLICY?

You have the full right to review, change, or terminate your account at any time. You also have the right to complain to your local data protection supervisory authority. If you have any questions or comments about your privacy rights, you may email us at contact@castle.com.bd or at East Dorga Gate, Airport Road Ambarkhana, Sylhet-3100 Bangladesh. www.castle.com.bd

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